Campaign Services Specialist

About the role

Campaign Services Specialist About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role Airship's Strategic Services team is home to expert digital marketers and trusted advisors to some of the largest brands around the globe. As a Campaign Specialist, you'll provide hands-on guidance, execution and analysis of customer engagement campaigns across Airship's channel portfolio, including email, SMS, push notifications, mobile wallet and web. You're someone who is passionate about mobile technology and meeting consumer needs. You enjoy working with data, digging into campaign concepts and best practices, and sharing what you've learned with customers. You're curious, ask great questions, and thrive in a collaborative, fast-paced environment. What You'll Do* - Execute campaign messages and customer journeys from start to finish, ensuring quality and on-time delivery - Manage the end-to-end campaign process, including briefing, segmentation, A/B testing and customer approval - Build and use campaign and channel performance reports within Airship's platform to deliver actionable insights and recommendations to customers - Apply subject matter expertise and best practices for digital marketing campaigns and Airship platform functionality - Partner with Strategic Consultants and Customer Experience teams to increase customer platform adoption and improve time to value - Provide training and re-training to customers as needed - Document user feedback and share it with Product and other internal teams - Stay current on Airship feature, channel and functionality releases to inform campaign strategy and customer recommendations *Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer. What We're Looking For - Experience executing digital marketing campaigns for a global brand and/or with a SaaS marketing company - Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical customers and internal stakeholders - Collaborative mindset, with the ability to work both within a team and independently - Strong project and time management skills, with the ability to balance multiple customers and projects at the same time - An AI-forward mindset, with the ability to leverage modern AI tools to enhance operational efficiency and confidently articulate data-driven platform features to customers We'd Be Delighted If You Also Have - Ability to read and write HTML to customise messages beyond standard platform functionality - Familiarity with CSS and JavaScript - Comfort with mobile platforms including iOS, Android, SMS, Mobile Wallet, Email and Web - Experience with one or more marketing technology solutions (e.g., Salesforce, Oracle Responsys, Adobe) - Experience with one or more business intelligence tools (e.g., Looker, Tableau or similar). Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation Starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. All offers include stock options so employees have the opportunity to benefit from Airship’s success. Benefits & Perks - Medical insurance options for you and your dependents - Flexible time off, paid holidays, paid parental leave, and paid volunteer time off - Support for your overall wellbeing with employer-subsidized mental health and employee wellness programs - A digital-first work environment and a monthly stipend to support remote work - Mentorship and growth opportunities to build skills and accelerate professional development - And more! We use artificial intelligence tools in our recruitment process as decision-support tools only. Airship's People Operations team reviews all AI-generated scores and recommendations before making any hiring determination. No applicant is rejected solely on the basis of an AI-generated output. Depending on your location, you may have the right to request human review of any AI-assisted employment decision or to opt out...

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

• check_circleExecute campaign messages and customer journeys from start to finish, ensuring quality and on-time delivery
• check_circleManage the end-to-end campaign process, including briefing, segmentation, A/B testing and customer approval
• check_circleBuild and use campaign and channel performance reports within Airship's platform to deliver actionable insights and recommendations to customers
• check_circleApply subject matter expertise and best practices for digital marketing campaigns and Airship platform functionality
• check_circlePartner with Strategic Consultants and Customer Experience teams to increase customer platform adoption and improve time to value
• check_circleProvide training and re-training to customers as needed
• check_circleDocument user feedback and share it with Product and other internal teams
• check_circleStay current on Airship feature, channel and functionality releases to inform campaign strategy and customer recommendations
• check_circleDuties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer.
• check_circleExperience executing digital marketing campaigns for a global brand and/or with a SaaS marketing company
• check_circleStrong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical customers and internal stakeholders
• check_circleCollaborative mindset, with the ability to work both within a team and independently

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable