Associate-Tech Operations Engineering

About the role

Associate-Tech Operations Engineering Phoenix, AZ, United States (Hybrid) Apply Now JOB DESCRIPTION Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives. RESPONSIBILITIES Monitor application and infrastructure health using enterprise monitoring and observability tools Configure and maintain alerting mechanisms to ensure timely detection and response to incidents Develop and maintain dashboards to provide visibility into system performance, availability, and key metrics Analyze metrics, logs, and traces to proactively identify issues and support root cause analysis Participate in Disaster Recovery (DR) planning, testing, and execution to ensure system resilience and business continuity Perform regular system patching and maintenance activities in line with organizational security and compliance standards Support and adhere to ITIL-based change management processes, including planning, documentation, approvals, and post-implementation validation Monitors network performance, troubleshoot connectivity issues Participate in certificate lifecycle management, including provisioning, renewal, and troubleshooting of SSL/TLS certificates Maintain and manage service accounts (Service IDs), including access provisioning, rotation, and compliance with security policies Maintains accurate documentation of system configurations, runbooks, SOPs, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions QUALIFICATIONS Education and Knowledge: Bachelor’s degree in computer science, Computer Engineering, and/or comparable experience Minimum of 4+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments. Proficiency in Core Java, Spring Boot, and RESTful API development, with a solid understanding of object-oriented programming and service-oriented architecture. Work Experience: Experience in production support, including incident management, problem resolution, and root cause analysis in mission-critical, high-availability environments. Strong experience with SQL development, data handling, and large-scale datasets across relational databases (e.g., MySQL, PostgreSQL) and exposure to NoSQL databases (e.g., Cassandra, Couchbase). Solid understanding of system utilities, dataset management, file processing, and job lifecycle management. Experience in application debugging, performance tuning, and system optimization to ensure stability and efficiency. Familiarity with Software Development Lifecycle (SDLC) methodologies, including Agile and/or Waterfall. Proven ability to collaborate across cross-functional teams (business, operations, and distributed technology teams) to deliver reliable, end-to-end solutions. Strong analytical, problem-solving, and communication skills, with the ability to operate effectively in a fast-paced environment. Exposure to distributed system design, including scalability, resilience, and performance optimization concepts. Experience working with NoSQL databases (e.g., Cassandra, Couchbase) in production environments. Familiarity with modernization initiatives, including integration between mainframe and distributed/cloud-based systems. Knowledge of CI/CD pipelines, DevOps practices, and version control tools (e.g., Git). Exposure to cloud platforms (e.g., AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes). Understanding of monitoring, logging, and observability tools for production systems, such as ELK (Elasticsearch, Logstash, Kibana), Dynatrace, and BigPanda. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by...

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

• check_circleMonitor application and infrastructure health using enterprise monitoring and observability tools
• check_circleConfigure and maintain alerting mechanisms to ensure timely detection and response to incidents
• check_circleDevelop and maintain dashboards to provide visibility into system performance, availability, and key metrics
• check_circleAnalyze metrics, logs, and traces to proactively identify issues and support root cause analysis
• check_circleParticipate in Disaster Recovery (DR) planning, testing, and execution to ensure system resilience and business continuity
• check_circlePerform regular system patching and maintenance activities in line with organizational security and compliance standards
• check_circleSupport and adhere to ITIL-based change management processes, including planning, documentation, approvals, and post-implementation validation
• check_circleMonitors network performance, troubleshoot connectivity issues
• check_circleParticipate in certificate lifecycle management, including provisioning, renewal, and troubleshooting of SSL/TLS certificates
• check_circleMaintain and manage service accounts (Service IDs), including access provisioning, rotation, and compliance with security policies
• check_circleMaintains accurate documentation of system configurations, runbooks, SOPs, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
• check_circleBachelor’s degree in computer science, Computer Engineering, and/or comparable experience

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable