Learning and Development Trainer

About the role

Skip to main content CAREERS Teams Administration Commercial Communications Corporate Solutions Finance Human Resources Legal & Govt. Affairs Marketing Operations & Services Strategy Technology OPPORTUNITIES FOR EVERY JOURNEY Contractor Positions Emerging Talent & Careers Executive Careers Life at EG Locations Austin, Texas Madrid, Spain Springfield, Missouri Chicago, Illinois Prague, Czechia Sydney, Australia Gurgaon, India Seattle, Washington Tokyo, Japan London, England Singapore Blog Join Our Career Network Search Jobs Back to results Learning and Development Trainer At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Learning and Development Trainer The L&D team is responsible for facilitating learning experiences in a job-specific area and for on-the-job capabilities needed for TPSP’s global footprint. We manage the activities involved in the preparation, delivery and assessment of training and development solutions for Expedia Group TPSP. The team collaborates with Instructional Designers, Operations and Quality Assurance representatives to improve performance. The ideal candidate will be a self-starter with a passion for talent development, a high level of flexibility, commitment, and the ability to train and coach within a high paced customer centric contact centre environment. Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability. TPSP provides the platform and services to handle the service requests from travellers across the multiple brands of Expedia Group, in all locations. This role will partner with the global team, supporting team members, interacting with internal customers (employees) of all levels and external vendors in delivering our products and services. What you’ll do: Facilitate training to support global TPSP initiatives for different Line of Businesses Manage the learning environment: in person and virtual learning and create a positive learning environment in which participants feel safe to try new skills Prepare for training delivery by reviewing materials and participant needs Facilitate training using various learning methods to meet the needs of learners and the curriculum. Encourage participation and builds learner motivation Deliver constructive feedback to encourage self-discovery and continuous learning Ensure learning outcomes by checking for understanding and skill acquisition and report findings and make recommendations to aid decisions making Manage projects as assigned by the Learning Team leadership Establishes and maintains positive working relationships with agents, peers, management, corporate, and partners Report performance of training classes, conduct training needs analysis and plan interventions for performance improvement Who you are: Training: Facilitating adult learning solutions in a contact centre environment preferably within the travel industry Communication: Exceptional written and verbal communications skills; ensures the intended message is communicated clearly and in ways that meet the learner’s needs Amadeus/GDS experience is required. Strong organization skills: The ability to develop plans and set priorities; manage multiple priorities at one time Problem solving: Analytical problem-solving skills; linear and logical troubleshooting skills Business judgment: Ability to demonstrate good judgment and proactive problem-solving methods Learning theory: Can apply principles of adult learning theory to learning experiences Trust Each Other: We are all Expedians. We are accountable to each other to deliver on our commitments, and we will trust our team members to help get it done Traveller Focus: Promote a strong disposition to Traveller advocacy. Convey to the trainees how to passionately meet or exceed traveller expectations Embodies Expedia Inc. values and beliefs and shares these both internally and externally 2 years + experience in contact centre Travel knowledge: Minimum 1 year experience in the travel industry Good knowledge of Data dashboards, LMS, MS-Excel and PowerPoint Willing to work in rotational shifts and weekends as required by the business Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation. About Expedia Group Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent...

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

• check_circleTeams Administration Commercial Communications Corporate Solutions Finance Human Resources Legal & Govt. Affairs Marketing Operations & Services Strategy Technology OPPORTUNITIES FOR EVERY JOURNEY Contractor Positions Emerging Talent & Careers Executive Careers

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable