About the role
Client Director Atlanta As a Client Director at GreyOrange, you will be the face of the organization, leading strategic client relationships, overseeing delivery and solutioning teams, and driving transformation within our customers’ supply chain and operations. You will engage directly with senior stakeholders, leveraging GreyOrange’s industry-leading robotics and AI platforms to solve complex business challenges. This role requires a blend of strategic thinking, operational excellence, and relationship management. You will collaborate cross-functionally with engineering, solutioning, and delivery teams to ensure successful outcomes for clients while maintaining high satisfaction and long-term partnerships. Responsibilities • Accountable and Single Threaded Owner (STO) for orchestrating the Value Delivery Engine at key client accounts. This includes designing and maintaining key artifacts like customer health/value scorecard, joint success plans (with customer), working with cross-functional teams on process efficiency, resolving bottlenecks at the warehouse floor, and performing weekly insights/analysis to meet/exceed KPIs. • Working across key customer stakeholders (from Warehouse Managers to Chief Supply Chain Officers) to present key findings, performance reports, and bring innovative ideas to collaborate and expand for the future. • Build and sustain trusted relationships with client executives and decision-makers. • Partner with internal cross-functional teams to deliver end-to-end automation and fulfillment solutions. • Identify opportunities to expand GreyOrange’s footprint within existing accounts through consultative engagement. • Drive project execution by managing timelines, resources, and stakeholder expectations. • Provide strategic direction for solution design and deployment to meet client business goals. • Ensure excellence in delivery by promoting collaboration, accountability, and measurable outcomes. • Mentor and guide internal teams (3–5 FTEs plus fractional and cross-functional resources) to maintain high performance and motivation. • Represent GreyOrange in executive-level meetings and industry discussions to position the brand as a thought leader. Requirements • Deep understanding of warehouse operations, DC facility design, supply chain strategy, and automation technologies. • Proven ability to manage large, complex transformation programs and cross-functional global teams. • Strong analytical, conceptual, and communication skills to manage both client and internal stakeholder expectations. • Ability to thrive in a consultative, fast-paced, and dynamic environment with minimal supervision. • Willingness to travel up to 50–70% internationally for client engagements and onsite leadership. Qualifications • Bachelor’s degree from a top-tier university with a consistent record of academic excellence; MBA or advanced degree preferred. • 7–9 years of experience in supply chain technology consulting, customer success, or client delivery roles. • Demonstrated record of leadership and performance in strategic consulting or enterprise account management. • Strong client relationship and business development track record with a robust industry network. • Experience in retail, e-commerce, or consumer products sectors preferred. • Excellent problem-solving, stakeholder management, and presentation skills.
Key responsibilities
- check_circleCollaborate with the team on day-to-day project tasks
- check_circleLearn tools and processes used by the organization
- check_circleDocument work and participate in team meetings
- check_circleSupport quality checks and continuous improvement
Requirements
- check_circleRelevant education or self-taught skills for the role
- check_circleStrong willingness to learn and take feedback
- check_circleGood communication in English (written and verbal)
- check_circleAbility to commit to the internship/role duration
Skills & keywords
Benefits & perks
- check_circleMentorship
- check_circleCertificate of completion
- check_circleFlexible work arrangement where applicable