Technical Account Manager

About the role

Technical Account Manager mabl is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience. In 2024, mabl was awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world. While we continue to grow with the pace of technology, we also believe strongly in the value of culture (our most recent internal survey shows that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing.) To continue delivering on our mission of transforming the testing space, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values are: drive, authenticity, support, and insight; these are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our most authentic selves to work. Why We Need You: Mabl Technical Account Managers (TAMs) operate at the intersection of technology, business, and product by managing technical relationships with our largest and most strategic customers. Acting as our primary tech liaison, you'll support ongoing implementations and usage of mabl across enterprise organizations, ensuring teams have optimal experiences with our product and are able to achieve their goals and objectives around software quality. Given mabl's context, this could also be a great role for a QA Engineer that enjoys coaching, solving challenges with solutions, and being a subject matter expert. Your work will directly impact mabls business, customers and culture. What You’ll Do: - Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor - Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform - Facilitate successful outcomes of their business and technical objectives through usage of mabl - Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem - Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement - Advocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc. - Become a power user of the mabl platform and promote its expansion across organizations through various activities and programs - Represent mabl at speaking engagements, conferences, and other promotional events - At times, you'll travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts About You: - At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role - The initiative and drive of a self-starter with the collaborative spirit of a team player - Experience working with front-end web technologies and APIs - A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition - Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs - Professional experience with test automation and/or DevOps tools is a major plus - Some project management experience - You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value - Experience in designing scalable, multi-team test automation enablement/governance models and proven ability to partner with QE and DevOps leadership to define and implement future-state QA automation strategies - Familiarity with AI/ML concepts as they relate to software quality, test automation, and the continuous delivery pipeline. - Demonstrated ability to discuss, position the value of, and demonstrate AI-powered testing features (e.g., mabl's MCP server, advanced auto-healing, GenAI assertions) and guide large enterprise customers on how to best leverage them within their quality engineering strategy. - A proven ability to become a trusted advisor on emerging technologies, such as integrating AI-native test automation features into enterprise DevOps and quality assurance workflows - Able to adapt and adjust to unique requests in real time (eg: how can mabl integrate with this observability tool or BI tool? Can mabl test Canvas/WebGL applications?) - You are an effective communicator; we are a small team, and you will impact every aspect of our company - Location and Availability: - Team members within USA Timezones with possibility of going onsite with customers - Team members within IST Timezone with possibility of going onsite with customers This is a level II TAM role. $130,000+ total compensation depending on level of experience, plus stock options. Working at mabl - We embrace hybrid and remote work across the US and around the world! - We have 80+ mablers spread across the world in 4 countries, 3 continents, and about 18 states. - Teams get together annually to foster lasting personal relationships and we encourage mablers to visit our Boston office when possible. - Our Diversity, Equity, and Inclusion committee drives budgeted initiatives across all facets of the company, including recruiting, onboarding, education, and celebrations. - We’ve won a number of awards for our work...

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

• check_circleNurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
• check_circleGuide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform
• check_circleFacilitate successful outcomes of their business and technical objectives through usage of mabl
• check_circleTroubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem
• check_circlePartner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
• check_circleAdvocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc.
• check_circleBecome a power user of the mabl platform and promote its expansion across organizations through various activities and programs
• check_circleRepresent mabl at speaking engagements, conferences, and other promotional events
• check_circleAt times, you'll travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts
• check_circleAt least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role
• check_circleThe initiative and drive of a self-starter with the collaborative spirit of a team player
• check_circleExperience working with front-end web technologies and APIs

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable