Solutions Architect

About the role

Solutions Architect About the Role The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program. MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project. Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro. This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change. Innovation Architects operate as trusted advisors to both business and technical stakeholders. They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro What you'll do - Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation - Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones - Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement - Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability - Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing - Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work - Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development - Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible - Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance - Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching - Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically - Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve - Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders - Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services - Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance What you'll need - 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields - Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives - Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations - Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity Technical Skills: - Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management - Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks - Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence) - Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems Soft Skills: - Excellent communication, facilitation, and stakeholder-management ability - Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences - Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments - Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. Recruiter: #LI-YN1 Tokyo

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

• check_circleLead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation
• check_circleFacilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones
• check_circleConduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement
• check_circleDesign and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability
• check_circleGuide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing
• check_circleCoach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work
• check_circleFacilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development
• check_circleBuild lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible
• check_circlePartner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance
• check_circleRecommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching
• check_circleProvide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically
• check_circleTrack progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable