Customer Care Associate

About the role

Customer Care Associate Location Yukon, US-OK, United States Category Other Add to cart Apply now Share via email Share via Facebook Share via LinkedIn Share via twitter

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

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• check_circle1 year experience (WAH) remote customer service (Call Center environment)
• check_circle1 year experience with call center KPI understanding
• check_circle1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
• check_circleMinimum High school diploma or GED.
• check_circleSpanish Bilingual
• check_circlePrevious life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
• check_circleProviding front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
• check_circleEnsuring customer satisfaction (CSAT) and strive to meet service metrics.

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable