About the role
Network Operations Center Manager Location Annapolis, US-MD, United States Category Other Add to cart Apply now Share via email Share via Facebook Share via LinkedIn Share via twitter
Key responsibilities
- check_circleCollaborate with the team on day-to-day project tasks
- check_circleLearn tools and processes used by the organization
- check_circleDocument work and participate in team meetings
- check_circleSupport quality checks and continuous improvement
Requirements
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- check_circleDirect daily operations of the 24x7x365 NOC.
- check_circleEnsure all incidents, service requests, and outage events are handled in accordance with SLAs.
- check_circleMaintain operational discipline, documentation accuracy, and real-time service visibility.
- check_circleSupervise NOC staff, shift leads, analysts, and escalation resources.
- check_circleOversee monitoring coverage, alert accuracy, and event correlation.
- check_circleApprove and enforce NOC SOPs, alerting rules, and ticketing workflows.
- check_circleCoordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT.
- check_circleLead response efforts for Priority 1 and Priority 2 incidents.
Skills & keywords
centerltdmanagernetworknttoperations
Benefits & perks
- check_circleMentorship
- check_circleCertificate of completion
- check_circleFlexible work arrangement where applicable