Remote Bilingual Customer Service Representative (English/French)

About the role

Remote Bilingual Customer Service Representative (English/French) This job is available in 5 locations See all Category Contact Centre Job Type Full-Time Add to cart Apply now Share via email Share via Facebook Share via LinkedIn Share via twitter

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

• check_circleShare via email
• check_circleShare via Facebook
• check_circleShare via LinkedIn
• check_circleShare via twitter
• check_circleHaving ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• check_circleBeing part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• check_circleBelonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• check_circleBeing part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• check_circleDeliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• check_circleTo fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• check_circleRespond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• check_circleAccurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable