About the role
Login for Nykaa employees Back to home Platform Operations - Nykaa Fashion Ecommerce - Mumbai Posted on 3 May 2026 About the Role Nykaa Fashion is looking for a Platform Operations Manager to drive seamless execution and optimization of our ecommerce platform operations. This role will be critical in ensuring smooth product lifecycle management, catalog accuracy, platform hygiene, and cross-functional coordination to deliver a best-in-class customer and seller experience. Key Responsibilities 1. Process Excellence & Automation Identify gaps in current workflows and drive process improvements Collaborate with tech teams to build and enhance tools, dashboards, and automation Improve operational efficiency and reduce turnaround times 2. Platform Performance Monitoring Track key metrics such as product live rate, catalog error rates, SLA adherence, and listing timelines Analyze trends and derive insights to improve platform health Drive initiatives to improve customer experience through better content and availability 3. Cross-functional Collaboration Partner with Category, Supply Chain, Tech, and Customer Experience teams Ensure alignment on launches, campaigns, and platform readiness Act as a bridge between business and technology teams 4. Issue Resolution & Governance Proactively identify and resolve platform-related issues Establish SOPs and governance frameworks for consistent execution Ensure adherence to platform policies and standards Qualifications & Experience 47 years of experience in ecommerce operations, platform operations Strong understanding of ecommerce workflows Experience working with marketplaces or fashion ecommerce platforms preferred Analytical mindset with strong problem-solving skills Excellent stakeholder management and communication skills Ability to thrive in a fast-paced, high-growth environment Preferred Skills Familiarity with tools like Excel Experience in process automation and workflow optimization Prior exposure to fashion or lifestyle ecommerce image1.png Nykaa Fashion Mumbai 4.0 Exp. In Office Apply for this job
Key responsibilities
- check_circleCollaborate with the team on day-to-day project tasks
- check_circleLearn tools and processes used by the organization
- check_circleDocument work and participate in team meetings
- check_circleSupport quality checks and continuous improvement
Requirements
- check_circleRelevant education or self-taught skills for the role
- check_circleStrong willingness to learn and take feedback
- check_circleGood communication in English (written and verbal)
- check_circleAbility to commit to the internship/role duration
Skills & keywords
Benefits & perks
- check_circleMentorship
- check_circleCertificate of completion
- check_circleFlexible work arrangement where applicable