Sr. Analyst, Production Eng, WRB Tech

About the role

Sr. Analyst, Production Eng, WRB Tech Creating a better online experience with cookies. We care about your experience online, that’s why we use cookies to make sure our website runs smoothly while personalising your visit for your ease of use and convenience. To choose what cookies you want to accept, select “Manage cookies”. To accept all cookies for the best possible experience, select “Accept all”. If you’d like to learn more about how we use cookies and to manage your selection, visit our Cookie Policy Manage Cookies Reject All Accept All Language Sign In Employee Login Search Jobs Job Alerts Link Job Details Sr. Analyst, Production Eng, WRB Tech Job Description Apply now Requisition Number: 58926 Job Location: Chennai, IND Global Grade: Band 9 Work Type: Office Working Employment Type: Permanent Posting Start Date: 28/07/2026 Posting End Date: 11/08/2026 Job Description: Job Summary Looking for Technical Support role for Online and Mobile Banking platform, support engineer responsible will be diagnosing and troubleshoot application code. Key Responsibilities • Application Production support responsibilities and stability as part of SRE. • Responsible for change management into production. • Responsible for faster production incidents resumption, root cause identification, problem fixing • Responsible for identifying & delivering improvement opportunities such as, Manual task automations, Performance/Throughput improvements, Batch optimisation etc, that will ultimately improve the production service/stability • Responsible for identifying & implementing solutions to improve overall Tech operations efficiency, that should result in cost saves/avoidance • Responsible to lead a team to ensure SLOs are met and SLIs are improved • Act as a bridge between Build teams, interfaces teams and other key stakeholders. • Production support (Shift & Weekend Support) • To resolve complex (L2) problem tickets. • Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. • Knowledge to handle problem tickets of a more complex nature. • Effective engagement with Country CTM/TSM for any critical issues. • Ensure RCAs are performed for high severity issues. • Provide timely workaround solutions for failing issue pattern which requires source code fix. • Closely track of Digital Certificate expiry and timely renewal of certificates and implementation • Responsible for technical support, maintenance and documenting technical specification as part of a Production Support Team. • L2 & L3 support with IAD (Impact analysis Document) preparation • Participate in DR activities People & Talent • Excellent communicator with strong command in English • Expressive, creative and ability to think out-of-box Risk Management • The ability to interpret and identify key risks issues in system and put in place appropriate controls and measures • Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders • Customer Care Unit • Country Business • Technology Support Team • Data centre teams Skills and Experience Minimum 1+ years of experience in application Production support responsibilities and stability as part of SRE. Knowledge on Wealth product like Equity, Mutual Fund, Structure products . JAVA / J2EE / Spring MVC, Spring Boot & Hibernate is mandatory Any one of the database DB 2 / Oracle / PostgreSQL Linux is good to have Kubernetes, AWS knowledge is required Tomcat/Jboss must have skill Elasticsearch should have proficient user experience Grafana should have proficient user experience Willing to work in rotational shift including night shift (24*7 support) Qualifications Bachelor's or Master’s in technology preferable About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including...

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

• check_circleApplication Production support responsibilities and stability as part of SRE.
• check_circleResponsible for change management into production.
• check_circleResponsible for faster production incidents resumption, root cause identification, problem fixing
• check_circleResponsible for identifying & delivering improvement opportunities such as, Manual task automations, Performance/Throughput improvements, Batch optimisation etc, that will ultimately improve the production service/stability
• check_circleResponsible for identifying & implementing solutions to improve overall Tech operations efficiency, that should result in cost saves/avoidance
• check_circleResponsible to lead a team to ensure SLOs are met and SLIs are improved
• check_circleAct as a bridge between Build teams, interfaces teams and other key stakeholders.
• check_circleProduction support (Shift & Weekend Support)
• check_circleTo resolve complex (L2) problem tickets.
• check_circlePerform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
• check_circleKnowledge to handle problem tickets of a more complex nature.
• check_circleEffective engagement with Country CTM/TSM for any critical issues.

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable