Data Center Operations Coordinator

About the role

Data Center Operations Coordinator About the Role We’re looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution. Responsibilities - Track and manage all break/fix incidents across multiple data centers - Monitor ticket queues and ensure SLA compliance for incident response and resolution - Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups - Maintain accurate records of failed hardware, replacements, RMAs, and repair status - Escalate critical outages and recurring infrastructure issues to leadership and engineering teams - Schedule and oversee maintenance windows and emergency repair activities - Provide daily/weekly operational status reports and incident summaries - Ensure all work follows data center operational procedures and change management policies - Identify trends in hardware failures and recommend process improvements Requirements - Experience working in data center operations, IT infrastructure, or hardware support - Strong understanding of server, storage, and networking hardware - Experience with ticketing systems such as ServiceNow, Jira, or Remedy - Ability to manage multiple priorities across several sites simultaneously - Excellent communication and organizational skills - Familiarity with SLA management and incident escalation processes - Proficiency with Excel, reporting dashboards, and inventory tracking tools Preferred Qualifications - Experience supporting enterprise or hyperscale data centers - Knowledge of remote hands operations and vendor management - Understanding of ITIL processes and change management - CompTIA Server+, Network+, or similar certifications About Together AI Together AI is a research-driven AI infrastructure company on a mission to dramatically lower the cost of modern AI by co-designing software, hardware, algorithms, and models. We believe open and transparent AI systems create the best outcomes for society — and we're building the physical and computational foundation to make that real. Our team has been behind landmark advances including FlashAttention, Hyena, FlexGen, and RedPajama. Compensation We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge. Equal Opportunity Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our privacy policy at https://www.together.ai/privacy San Francisco

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

• check_circleTrack and manage all break/fix incidents across multiple data centers
• check_circleMonitor ticket queues and ensure SLA compliance for incident response and resolution
• check_circleCoordinate with on-site technicians, remote hands teams, vendors, and engineering groups
• check_circleMaintain accurate records of failed hardware, replacements, RMAs, and repair status
• check_circleEscalate critical outages and recurring infrastructure issues to leadership and engineering teams
• check_circleSchedule and oversee maintenance windows and emergency repair activities
• check_circleProvide daily/weekly operational status reports and incident summaries
• check_circleEnsure all work follows data center operational procedures and change management policies
• check_circleIdentify trends in hardware failures and recommend process improvements
• check_circleExperience working in data center operations, IT infrastructure, or hardware support
• check_circleStrong understanding of server, storage, and networking hardware
• check_circleExperience with ticketing systems such as ServiceNow, Jira, or Remedy

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable