Implementation Manager

About the role

Implementation Manager About Vector Vector builds mobile and web technology that makes freight move faster. Our platform is used by warehouses, distribution centers, and carriers to streamline check-ins, appointments, dock scheduling, and driver workflows. About the Role As a ‘doer’, you will ultimately be responsible for the crucial, tactical fundamentals of a software application deployment, and the success of the day to day dynamics between the Vector team and our customer. A successful candidate will demonstrate strengths in interpersonal skills and communication, be highly organized and be an ace at problem resolution. They will seek out and thrive on customer feedback in order to continuously improve the project, team, and customer experience overall. Our ideal candidate will be highly attuned to the needs of various stakeholders, gain a deep understanding of the customer and their business, as well as become well versed in how our customers achieve great outcomes with Vector What You'll Do - Deliver excellence in Operational Engagement and day to day management on key facility accounts - Provide end user support, training, and change management on software app deployments - Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy - Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making - Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise - Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers What We're Looking For - Experience / ability as a core customer facing member deploying SaaS / enterprise software on key accounts or initiatives - Demonstrated ability to run operational efforts and tactical meetings with minimal oversight - Comfortable with driving the process, raising flags or triaging when appropriate - Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments - Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills - Able to to travel up to 50% to customer locations - Drive for results and a 'whatever it takes' attitude - Ability to escalate issues using sound judgment and critical thinking abilities - Excellent written and verbal communication skills - Highly organized and detail oriented Benefits - Employer-sponsored medical, dental, vision, 401K, life & disability insurance - Flexible paid time off and observed federal holidays - Stock options - Parental leave of absence - Competitive stipend - Flat org structure, offering startup growth and learning paths Salary Range $110,000 - $130,000 USD Your compensation may be based on several factors, including education, work experience, and region. Remote

Key responsibilities

• check_circleCollaborate with the team on day-to-day project tasks
• check_circleLearn tools and processes used by the organization
• check_circleDocument work and participate in team meetings
• check_circleSupport quality checks and continuous improvement

Requirements

• check_circleDeliver excellence in Operational Engagement and day to day management on key facility accounts
• check_circleProvide end user support, training, and change management on software app deployments
• check_circleProvide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy
• check_circleProvide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making
• check_circleProvide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise
• check_circleBecome Vector’s internal subject matter expert on the comprehensive operational needs of our customers
• check_circleExperience / ability as a core customer facing member deploying SaaS / enterprise software on key accounts or initiatives
• check_circleDemonstrated ability to run operational efforts and tactical meetings with minimal oversight
• check_circleComfortable with driving the process, raising flags or triaging when appropriate
• check_circleProven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments
• check_circleExceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills
• check_circleAble to to travel up to 50% to customer locations

Skills & keywords

Benefits & perks

• check_circleMentorship
• check_circleCertificate of completion
• check_circleFlexible work arrangement where applicable